Effective Date: 31 July 2026
Last Updated: 31 July 2026

Welcome to Teak Talk. These Terms & Conditions (“Terms”) govern your access to and use of the Teak Talk website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or services.

1. About Teak Talk

Trading Name: Teak Talk

Website: https://teaktalk.my

Showroom Address:
11 & 11G, Jalan S2 B1,
Lake View Square,
70300 Seremban,
Negeri Sembilan,
Malaysia

Email:
[email protected]

Alternative Email:
[email protected]

Telephone:
+60 16-368 2136
+60 12-602 0406

2. Acceptance of Terms

By using this website, you confirm that you:

• Are at least 18 years old or have permission from a parent or legal guardian.
• Have the legal capacity to enter into a binding agreement.
• Agree to comply with these Terms and all applicable Malaysian laws.

3. Products

We strive to display our furniture, home décor, and accessories as accurately as possible.

However:

• Colours may vary depending on your monitor or device.
• Wood grain, texture, and natural imperfections are unique to every piece.
• Handmade furniture may contain slight variations in colour, finish, size, and texture.
• Measurements are approximate and may vary slightly.

These characteristics are part of the natural beauty of handcrafted furniture and are not considered manufacturing defects.

4. Pricing

All prices displayed on the website are in Malaysian Ringgit (RM) unless otherwise stated.

Prices may change without prior notice.

Although we make every effort to ensure pricing accuracy, errors may occasionally occur.

If a pricing error is discovered after an order has been placed, Teak Talk reserves the right to:

• cancel the order,
• refund any payment received, or
• contact you to confirm whether you wish to proceed at the correct price.

5. Orders

Submitting an order does not automatically constitute acceptance.

Your order becomes accepted only after:

• payment has been successfully processed (where applicable),
• stock availability has been confirmed,
• and Teak Talk issues an order confirmation.

We reserve the right to reject or cancel any order for reasons including but not limited to:

• product unavailability,
• pricing errors,
• suspected fraud,
• payment issues,
• inaccurate customer information,
• violation of these Terms.

6. Payment

We accept payment methods displayed during checkout.

Payments are processed through secure third-party payment providers.

Teak Talk does not store your complete credit or debit card information.

Orders may be delayed or cancelled if payment cannot be verified.

7. Product Availability

All products are subject to stock availability.

Inventory levels may change without notice.

If a purchased product becomes unavailable after payment, we may:

• offer a replacement,
• offer store credit,
• provide a refund, or
• contact you regarding alternative arrangements.

8. Shipping & Delivery

Delivery times are estimates only.

Actual delivery may vary due to:

• courier delays,
• weather,
• public holidays,
• customs,
• remote locations,
• force majeure events.

Customers are responsible for ensuring that:

• delivery information is accurate,
• someone is available to receive the order,
• delivery access is suitable for large furniture where applicable.

Additional delivery charges may apply if redelivery is required.

9. Inspection Upon Delivery

Customers should inspect products immediately upon delivery.

If you receive:

• damaged products,
• incorrect items,
• missing items,

please notify Teak Talk within 48 hours of receiving the order.

Photographs may be required for verification.

10. Returns & Exchanges

Returns and exchanges are subject to our Return Policy.

Generally, products may not be returned if they are:

• custom-made,
• specially ordered,
• assembled,
• installed,
• used,
• damaged by misuse,
• altered after delivery.

Approved returns must be in original condition with original packaging where reasonably possible.

11. Refunds

Approved refunds will generally be processed using the original payment method.

Refund processing times depend on:

• payment providers,
• banks,
• card issuers.

Shipping charges may not be refundable unless required by law.

12. Promotions & Discounts

Promotions, vouchers, coupons, loyalty rewards, and discounts:

• are subject to their own terms,
• cannot be exchanged for cash,
• may not be combined unless specifically stated,
• may be withdrawn or modified without prior notice.

Teak Talk reserves the right to cancel promotions involving abuse, fraud, or technical errors.

13. Gift Cards (If Available)

Gift cards:

• are non-refundable,
• cannot be redeemed for cash,
• may not be replaced if lost or stolen unless required by law.

Additional terms may apply.

14. Customer Accounts

If you create an account, you are responsible for:

• maintaining password confidentiality,
• keeping your account information updated,
• all activities performed under your account.

Notify us immediately if you believe your account has been compromised.

15. Intellectual Property

Unless otherwise stated, all website content including:

• logos,
• branding,
• product photographs,
• graphics,
• icons,
• text,
• videos,
• designs,
• layouts,
• source code,

belongs to Teak Talk or its licensors.

No content may be copied, reproduced, distributed, modified, or commercially exploited without prior written permission.

16. User Conduct

You agree not to:

• use the website unlawfully,
• interfere with website security,
• upload malicious software,
• attempt unauthorised access,
• impersonate another person,
• submit false information,
• misuse promotions,
• scrape or harvest website data.

17. Reviews & User Content

If you submit:

• reviews,
• photographs,
• testimonials,
• comments,

you grant Teak Talk a non-exclusive, royalty-free licence to use, reproduce, publish, and display such content for marketing and business purposes.

You confirm that your content:

• is truthful,
• does not infringe third-party rights,
• is not unlawful,
• is not defamatory,
• is not offensive.

We reserve the right to remove user content without notice.

18. Third-Party Links

Our website may contain links to third-party websites.

These websites operate independently.

Teak Talk is not responsible for:

• third-party content,
• products,
• services,
• privacy practices,
• website availability.

19. Limitation of Liability

To the fullest extent permitted by Malaysian law, Teak Talk shall not be liable for:

• indirect losses,
• consequential damages,
• loss of profits,
• business interruption,
• loss of data,
• delays,
• website interruptions,
• technical errors,
• third-party service failures.

Nothing in these Terms excludes liability where such exclusion is prohibited by law.

20. Warranty

Where applicable, products may be covered by manufacturer warranties.

Warranty coverage does not include damage caused by:

• misuse,
• accidents,
• improper maintenance,
• normal wear and tear,
• water damage,
• sunlight exposure,
• unauthorised repairs,
• modifications.

Please refer to any specific warranty information supplied with your product.

21. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

22. Force Majeure

Teak Talk shall not be liable for delays or failures caused by events beyond our reasonable control, including:

• natural disasters,
• fire,
• flood,
• pandemics,
• war,
• strikes,
• government actions,
• internet outages,
• transportation disruptions,
• supplier failures.

23. Governing Law

These Terms are governed by the laws of Malaysia.

Any disputes arising from these Terms shall be subject to the jurisdiction of the Malaysian courts.

24. Changes to These Terms

We may update these Terms from time to time.

The latest version will always be published on this page together with the effective date.

Continued use of the website after updates constitutes acceptance of the revised Terms.

25. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Teak Talk

📍 11 & 11G, Jalan S2 B1
Lake View Square
70300 Seremban
Negeri Sembilan, Malaysia

📧 Email: [email protected]

📧 Alternative Email: [email protected]

📞 Telephone:
+60 16-368 2136
+60 12-602 0406